FAQ's

I just placed an order. When will it ship?

We make every effort to ship items as quickly as possible. Please allow 5-8 working days for your order to be shipped out. If you would like to get more information regarding your order, please contact us at customer-support@onemone.com.

From where do you ship the products?

We ship our products to you from the USA.

 

What if there is an issue with the products I ordered?

We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please include all necessary details, such as your name and order number, on the returned parcel. Please note that if your package is already on its way, you must wait for it to arrive and then return it before receiving a refund.

 

I have a question that wasn't answered. Can you please help?

Absolutely! We are here to help you. Please send us an email at customer-support@onemone.com, and we will be happy to assist you in any way we can. Please note that we receive a large number of emails. If you require an urgent response, please mention your order number and clearly address the matter. Thank you.